Help Desk Analyst (Eastside)

Posted by webmaster@craigslist.org on February 8, 2010

This is an entry level/Jr. Help Desk position. The ideal candidate will have less than 2 years of experience. Candidates with Technical School experience and or education in computer related skills will be highly considered. Overqualified candidates will not be considered.

Job duties:
Accountable to provide extensive first level technical assistance/phone or email support to all internal employees and venders.
- Resolve various workstation issues, document and assess problem before redirecting to second level support as appropriate to ensure timely resolution.
- Set-up Remote access software on employee home workstations and laptops
- Resolve workstation, network, and user account problems.

Technical Experience:
1. Solid Customer Service
2. Proficient in Windows XP
3. Excellent typing skills
4. Remedy Ticketing System

http://seattle.craigslist.org/est/tch/1592282557.html