Helpdesk Manager (Downtown Seattle)
Posted by webmaster@craigslist.org on February 8, 2010
Mid-Sized Design Firm in Seattle is currently looking for a HelpDesk Manager.The role of HelpDesk Manager (HDM) is to coordinate and manage all aspects of the helpdesk system and all other customer facing interactions. The HDM will coordinate and route all tickets received by the Helpdesk system, managing all resolutions and facilitating communication as necessary to the customer. HDM will also oversee the Sr. Helpdesk Analyst to ensure proper ticket resolution, and the highest level of customer satisfaction possible. The HDM is ultimately responsible for the following:
Front-Line Support
Helpdesk Duties
Desktop Management both Mac and PC
Hardware Inventories
Lease Returns
Conference Rooms
Software Inventories and Maintenance
Printer Maintenance
Font System Administration
Phone System and Telephony Equipment
Training and New-User Orientations
Documentation
Previous Helpdesk Management or supervisory role in IT is required. Must be highly motivated and be able to work with high-touch users. We are in the people business, so interpersonal and communication skills are mandatory. Previous creative environment would be a plus. Experience with the following technologies and systems would be ideal:
Mac OSX 10.5 and 10.6 in Active Directory Environment
Windows XP and WIN7 in AD Environment
Knowledge of Adobe CS3 and CS4
Avaya IP PBX
Xerox CLCs and Splash RIP
All Office Suites, including Office 2008 and Entourage
http://seattle.craigslist.org/see/sad/1592132107.html
