QA and Support Analyst (Tukwila, WA)

Posted by webmaster@craigslist.org on March 9, 2010

An estimated 95,000 people die from medical errors every year, and >700,000 people visit the ER because of problems related to medications alone. We believe that many of these errors can be prevented by implementing smart software that helps clinicians practice medicine better.

Design Clinicals, Inc. (www.DesignClinicals.com) is a unique healthcare IT company. Founded in 2005, our vision is to make the world a healthier place by creating software for doctors, nurses, and pharmacists that greatly improves patient care. Our software is implemented in hospitals and clinics to provide a safety net against medical errors and improve clinician workflow, giving caregivers more time to spend with their patients.

Our professional working environment is open, supportive, fast-paced and friendly. We are an agile, resourceful team who work together closely on many concurrent projects. We have very high standards for quality, innovation, and positivity!

We are looking for a bright, passionate QA and Support Analyst. Your primary responsibility is to help deliver the highest quality software for mission critical clinical processes. You will work closely with the QA and Implementation teams to support hospital and other clinical facility clients during implementation of our enterprise software suite and after go-live. The successful candidate will enthusiastically promote product quality and usability, be highly organized and resourceful, and demonstrate the drive required in a start-up environment.

Support and QA responsibilities:
- Assist in managing, documenting, tracking, and responding to client support requests during enterprise software implementation and after go-live
- Discuss support inquires via phone and email with the client (not end-users)
- Manage deadlines and expectations related to support issues, identify customer needs and prioritize requests
- Manually test support issues and assist in troubleshooting
- Isolate and document defects, clearly articulating the issue and its impact on users
- Identify related issues in other parts of the application
- Understand the software deeply in order to find rare case bugs
- Test fixes by the development team and sign off on issue resolution
- Participate in general QA testing during the normal release cycle
- Participate in implementation projects as needed
- Meet deadlines

Documentation responsibilities:
- Keep detailed records on all issues and assigned tasks
- Log defects in tracking systems and assist in defect resolution efforts
- Participate in internal application documentation

Perform other related duties as assigned

------

Qualifications and Requirements
- LOCAL CANDIDATE FOR ON-SITE WORK ONLY - NO OFF-SHORE OR CONTRACT COMPANIES
- U.S. citizenship or permanent resident status
- Education: Bachelor's degree minimum, in Industrial Engineering, information systems, or related discipline preferred
- This is an entry level position, but 1-3 years testing/QA experience in a professional capacity preferred
- Working knowledge of HIPAA regulations/requirements preferred
- You must have the skills to provide excellent customer service, be patient, personable and thorough
- You must have strong analytical thinking skills
- You must be good at troubleshooting problems efficiently
- You must be extremely detail-oriented
- You must be able to write English very clearly and communicate well verbally
- Experience in traditional QA skills preferred: test planning, ad hoc and planned test execution, bug isolation, bug report writing, and troubleshooting
- Windows and Mac proficiency
- You should take direction from supervisors well, but also be proactive
- You should work effectively as team member and as an individual contributor
- You must have professional and personal DRIVE, wrapped in an upbeat personality
- You must be willing to build trust with your teammates and be accountable for your work

Extra qualifications that will help you stand out:
- Experience with bug management systems and processes
- Demonstrated passion for quality
- Obsessive Compulsive Disorder regarding personal and organizational improvement

Physical Demands and Work Environment
Duties are performed in an office environment while sitting at a desk or table in front of a computer screen, requiring the ability to utilize a computer keyboard and mouse, and read printed material. You will also speak to clients on the phone. Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Compensation and Benefits
Employees receive a generous benefits package of paid vacation, medical and dental insurance, commuter benefit, 401(k) plan with company contribution, and potential for yearly bonus.

Employment Type: Full-Time
Salary: $50,000 - $60,000/Year, commensurate with experience
Telecommuting: No
Relocation Cost: Not Paid
Available: Immediately

Please include a cover letter with your resume.

http://seattle.craigslist.org/see/tch/1636047116.html