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August 16, 2010

Product Manager – retail ecommerce

Posted by webmaster@craigslist.org on August 16, 2010

Product Manager

We are seeking a Sr. Product Manager. The ideal candidate will have a background in retail ecommerce.

The Product Manager is a senior-level individual contributor whose role spans business, technical, and project management disciplines. The Product Manager assumes an entrepreneurial approach to products and ownership of their success, leading the creation of business solutions for the drugstore.com family of web stores. The Product Manager drives and articulates business requirements, defines the business design of solutions, establishes the ROI for the initiative, manages change, and ensures overall product success. The Product Manager is responsible for projects from the business perspective and owns the process for ensuring that designed solutions meet business needs. This includes all activities pertaining to product strategy, market requirements, positioning, and launch of products and corresponding partner technologies that are delivered as part of the solution.

Product Managers interface with functional business owners, subject matter experts, IT and customers to ensure that projects delivered satisfy customer needs, solve business problems and deliver promised value.

Key Responsibilities and Activities:

Identify the business opportunities, what messages resonate with customers, what the competition is doing, and how to inspire or influence shopping behavior.
Author or help produce Business Requirements Document, use cases, and functional descriptions for existing and new products.
Gather and define requirements to provide exceptional consumer experiences intended to increase customer conversion, loyalty and revenue per customer through usability, personalization, features and promotional efforts.
Work with program managers to ensure that functional requirements appropriately address business requirements. Work with product designers to ensure solutions have suitable designs.
Meet milestones and quality/customer experience objectives.
Serve as the business team liaison to IT for all business-related project decisions
Enlist support from site production and operations (technical services, customer care and distribution) teams to ensure successful launch and on-going operations.
Participate in weekly IT meetings, providing market-driven guidance on bug fixes, patches and other solutions.
Answer product-related questions from partner organizations such as marketing, merchandising and customer care.
Create and deliver presentations, white papers, and other informational tools.
Requirements:

Bachelor's degree in marketing or related field
5 or more years strategic planning and product management, product planning or program management experience in a web-based environment; experience specific to e-commerce preferred
Precise verbal and written communication skills and the ability to clearly define and articulate issues and requirements to both technical and non-technical audiences
Adept analyst with well-honed problem solving skills
Experience assembling product requirements from multiple sources (e.g. research, usability, consumer feedback, competitive assessment)
Organizational skills; ability to manage multiple short- and long-term projects simultaneously
Proven ability to lead cross-functional teams and work across organizational lines in a fast-paced, results-oriented, deadline-driven environment; demonstrated software requirements management experience
Advanced desktop computer skills including proficiency with Microsoft Office and related productivity applications; software and/or web development experience a plus
Attitudes & Behaviors:

Product Manager – retail ecommerce

Posted by webmaster@craigslist.org on

Product Manager

We are seeking a Sr. Product Manager. The ideal candidate will have a background in retail ecommerce.

The Product Manager is a senior-level individual contributor whose role spans business, technical, and project management disciplines. The Product Manager assumes an entrepreneurial approach to products and ownership of their success, leading the creation of business solutions for the drugstore.com family of web stores. The Product Manager drives and articulates business requirements, defines the business design of solutions, establishes the ROI for the initiative, manages change, and ensures overall product success. The Product Manager is responsible for projects from the business perspective and owns the process for ensuring that designed solutions meet business needs. This includes all activities pertaining to product strategy, market requirements, positioning, and launch of products and corresponding partner technologies that are delivered as part of the solution.

Product Managers interface with functional business owners, subject matter experts, IT and customers to ensure that projects delivered satisfy customer needs, solve business problems and deliver promised value.

Key Responsibilities and Activities:

Identify the business opportunities, what messages resonate with customers, what the competition is doing, and how to inspire or influence shopping behavior.
Author or help produce Business Requirements Document, use cases, and functional descriptions for existing and new products.
Gather and define requirements to provide exceptional consumer experiences intended to increase customer conversion, loyalty and revenue per customer through usability, personalization, features and promotional efforts.
Work with program managers to ensure that functional requirements appropriately address business requirements. Work with product designers to ensure solutions have suitable designs.
Meet milestones and quality/customer experience objectives.
Serve as the business team liaison to IT for all business-related project decisions
Enlist support from site production and operations (technical services, customer care and distribution) teams to ensure successful launch and on-going operations.
Participate in weekly IT meetings, providing market-driven guidance on bug fixes, patches and other solutions.
Answer product-related questions from partner organizations such as marketing, merchandising and customer care.
Create and deliver presentations, white papers, and other informational tools.
Requirements:

Bachelor's degree in marketing or related field
5 or more years strategic planning and product management, product planning or program management experience in a web-based environment; experience specific to e-commerce preferred
Precise verbal and written communication skills and the ability to clearly define and articulate issues and requirements to both technical and non-technical audiences
Adept analyst with well-honed problem solving skills
Experience assembling product requirements from multiple sources (e.g. research, usability, consumer feedback, competitive assessment)
Organizational skills; ability to manage multiple short- and long-term projects simultaneously
Proven ability to lead cross-functional teams and work across organizational lines in a fast-paced, results-oriented, deadline-driven environment; demonstrated software requirements management experience
Advanced desktop computer skills including proficiency with Microsoft Office and related productivity applications; software and/or web development experience a plus
Attitudes & Behaviors:

Direct Marketing Data Manager (Downtown Seattle)

Posted by webmaster@craigslist.org on June 24, 2010

Hacker Group is a fully integrated direct/digital marketing agency that serves brand-name clients nationwide. We plan, create, produce, distribute and measure all direct response driven channels for customer acquisition and retention. Channels include direct mail, email, online display advertising, paid search, DRTV and mobile marketing. Our national client roster includes companies selling everything from wireless phone service and health insurance to cruises and burritos. By revenue, we are the largest agency in Seattle and Advertising Age ranked us as the 26th largest direct marketing agency in the nation. We are a subsidiary of the Interpublic Group of Companies, a global entity trading as IPG on the NYSE.

Hacker Group employees are passionate about marketing programs that can be measured and by delivering results for our clients.

We are currently growing and adding a Direct Marketing Data Manager.

The Direct Marketing Data Manager (DMDM) works with the account management/client team to translate direct marketing campaign strategies and requirements into actionable data programs by an internal data processing (DP) team.

Responsibilities: